Privacy Policy

Last updated: November 10, 2025

Delor Privacy Policy

Delor operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a curated shopping experience. Delor is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we refer to “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person. Personal information does not include information that has been de-identified or collected anonymously.

Depending on how you interact with the Services, where you live, and as allowed or required by law, we may collect or process the following categories of personal information (including inferences drawn from it):

  • Contact details: name, billing address, shipping address, phone number, email address

  • Financial information: payment card details, financial account information, transaction details, payment confirmations and related payment information

  • Account information: username, password, security questions, preferences, and settings

  • Transaction information: products viewed, added to cart/wishlist, purchased, returned, exchanged, or canceled, plus purchase history

  • Communications: information you provide when contacting us (e.g., customer support inquiries)

  • Device information: device type, browser type, network connection, IP address, and other identifiers

  • Usage information: how you interact with and navigate the Services, including when and how you use certain features

Sources of Personal Information

We may collect personal information from:

  • You directly (e.g., creating an account, placing an order, contacting support)

  • Automatically (e.g., via cookies and similar technologies when you browse or use the Services)

  • Service providers working on our behalf (e.g., payment processors, analytics, fulfillment, shipping, customer support tools)

  • Partners or other third parties as permitted by law

How We Use Your Personal Information

We may use personal information for the following purposes, depending on how you interact with the Services:

Provide, Personalize, and Improve the Services

To deliver the Services and perform our contract with you, including:

  • processing payments and fulfilling orders

  • sending order and account notifications

  • managing your account and preferences

  • arranging shipping, returns, and exchanges

  • enabling you to post reviews

  • improving and tailoring your shopping experience (including product recommendations)

Marketing and Advertising

To market and promote our products and services, including:

  • sending promotional communications by email, text message, or mail

  • showing advertisements on our website or other websites

  • displaying ads based on your activity (e.g., items viewed or added to cart)

Security and Fraud Prevention

To protect the Services and our customers, including:

  • verifying accounts and transactions

  • detecting and investigating potentially fraudulent, illegal, or harmful activity

  • maintaining safe and secure checkout and shopping experiences

If you create an account, you’re responsible for keeping your login credentials secure. Please do not share your password with anyone.

Communicating With You

To provide customer support, respond to inquiries, and maintain our relationship with you.

Legal Compliance

To comply with laws and regulations, respond to lawful requests, and enforce our terms and policies, including in connection with disputes or legal proceedings.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy, including:

  • Shopify, and vendors/service providers who perform services for us (e.g., payment processing, analytics, IT, customer support, cloud storage, fulfillment, and shipping)

  • Marketing and business partners to help deliver marketing services and advertising

  • When you request or consent to sharing (e.g., shipping providers, social media integrations)

  • Affiliates or within our corporate group

  • Business transactions (e.g., mergers, acquisitions, bankruptcy)

  • Legal and safety reasons, including compliance with subpoenas or protecting rights, safety, and security

Depending on where you live, you may have rights to opt out of certain forms of targeted advertising or “sale”/“sharing” of personal information (as defined by applicable law). Where available, you can exercise those rights through the options provided on our Services or by contacting us.

Relationship With Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit may be transmitted to and processed by Shopify and its partners, which may be located in countries outside where you live. We may also use certain Shopify features that incorporate data from your interactions with our store and other Shopify merchants to help improve and grow our business. In those cases, Shopify may be responsible for processing certain personal information and handling requests related to that processing.

To learn more, you can review Shopify’s consumer privacy information and related privacy tools within Shopify’s privacy resources.

Third-Party Websites and Links

Our Services may link to third-party websites or platforms. If you follow a link to a site not operated by us, you should review that site’s privacy policy and security practices. We are not responsible for the privacy, security, or content of third-party sites. Information shared in public or semi-public spaces (including on social platforms) may be visible to others.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

As of the date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” (as defined by applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

No method of transmission or storage is 100% secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security. Please avoid sending sensitive information through unsecured channels.

We retain personal information as long as needed for purposes such as:

  • providing the Services

  • maintaining your account

  • complying with legal obligations

  • resolving disputes

  • enforcing our agreements and policies

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Right to Access / Know: request access to personal information we hold about you

  • Right to Delete: request deletion of personal information we maintain

  • Right to Correct: request correction of inaccurate personal information

  • Right to Portability: request a copy of your information and, in some cases, transfer to a third party

  • Right to Opt Out of Sale/Sharing or Targeted Advertising: where applicable, opt out of certain targeted advertising or “sale/share” activities as defined by law

Global Privacy Control (GPC): If your browser sends a GPC signal, we may treat it as an opt-out request for that device/browser where required by law. We do not respond to other “Do Not Track” signals.

Managing Marketing Communications

You can unsubscribe from promotional emails at any time using the unsubscribe link in our emails. Even if you opt out of marketing, we may still send non-promotional messages (e.g., order updates).

Additional Rights for UK/EEA Residents (where applicable)

You may also have the right to:

  • Object to processing or request restriction of processing

  • Withdraw consent where processing is based on consent

Withdrawing consent does not affect the lawfulness of processing before the withdrawal.

We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before fulfilling a request, as required or permitted by law. You may also designate an authorized agent to submit requests on your behalf, subject to verification requirements.

Complaints

If you have concerns about how we handle your personal information, please contact us using the information below. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to, stored in, or processed in countries outside your country of residence. If we transfer personal information outside the UK/EEA, we rely on appropriate safeguards such as Standard Contractual Clauses (or equivalent mechanisms) unless the destination country has been deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. We will post the updated policy on this page and revise the “Last updated” date as required by law.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise your rights, contact us:

Email: support@trydelor.com
Website: www.trydelor.com

For purposes of applicable data protection laws, Delor is the data controller of your personal information.